IT and Telephony Solutions for Solicitors

We understand that in the highly competitive legal sector where customer service and client-centricity reign supreme, it’s essential to have an efficient IT communications and telephony solution in place for solicitors. Such a solution not only streamlines operations but also allows for increased focus on client acquisition and retention, cost efficiency, revenue maximisation, and employee productivity.

Implementing an HBT Communications IP telephony solution offers several key advantages that directly benefit solicitors –

Improved Customer Service

Our solution enables your team to elevate customer service levels by extending agents’ availability, allowing them to work from any location, including their home office. This flexibility ensures that clients can reach your team when needed, enhancing overall satisfaction.

Enhanced Call Routing

With intelligent call routing, your employees are more readily available as calls are redirected efficiently, ensuring no missed opportunities and addressing client inquiries promptly.

Call Recording

Recording all client conversations facilitates dispute resolution and provides a comprehensive record of important details such as travel times, bookings, or arrangements, contributing to a higher level of service and accountability.

Scalability and Expansion

Our scalable system grows seamlessly with your business. Adding new users is hassle-free, eliminating concerns about hardware limitations associated with server-based solutions, allowing you to expand to new offices or locations without hindrance.

Centralised Receptionist Resources

Utilising pure IP telephony, our solution allows for centralised call management, streamlining receptionist resources and transparently rerouting calls to the appropriate department or office location.

Simplified Installation and Administration

The system is designed for easy internal handling of changes, updates, and adjustments, eliminating the need for costly external engineers, thus saving time and resources.

Information Accessibility

Integration with databases and CRM systems ensures that pertinent client information is readily available. Upon incoming calls, the caller’s contact details and relevant information pop up instantly, enabling your team to respond efficiently.

Work with HBT Communications

Curious about the tangible impact HBT Communications has had on solicitors? Explore how our solutions have aided legal professionals and firms. Reach out to us today at 0844 415 3666 to learn more about how HBT can assist solicitors in optimising their communications and telephony systems.