The Problem
RED is the largest global staffing agency totally focused on the SAP (System Application Products) eco-system. RED helps SAP end user clients and partners engage the best permanent and contract SAP professionals.
RED relies on being able to communicate efficiently with its offices across the world and easily stay in contact with its massive network of SAP professionals. In 2012 RED decided it needed to review its telephone system to ensure it would support the growing demands of the business both today and in the future.
RED approached HBT with a request for help to streamline their communications to become more efficient; with a goal to free up more time to get on with daily tasks and improve customer service.
RED had already invested in Swyx, a unified communication solution, which was working well, but they felt with the right support improvements could be made.
In Summary
RED is now benefitting from the increased functionality of their Swyx system which is ultimately enabling the business to operate more efficiently and deliver an excellent customer experience.
Swyx is a perfect solution for businesses with multi-site locations and remote-working staff. It is a cost effective communication platform which empowers your business to work more efficiently and communicate more effectively, which in turns leads to business growth.
The Solution
RED OfficeHBT and RED developed a very good relationship. HBT took the time to get to know how the business worked and understand the main communication pain points holding back this successful recruitment agency.
Once the review had been completed it was clear that the Swyx solution was the right fit but had not been tailored to their business needs.
With HBT’s expert knowledge of Swyx, changes could be implemented and the system tailored to RED’s exact needs. The team at RED now benefit from:
- Silent monitoring to improve quality of service and train sales staff
- Multiple number presentation to reach different markets
- Call recording and retrieval to aid in training and development
- Feature rich but low cost PBX
- High availability with offsite breakout to ensure RED were always up and running.
- Enhanced mobility experience for users out of the office.
Testimonial
HBT really took the time to understand us as an organisation and our business pains. The focus was on providing us with a solution that works now but also one that would also grow and adapt to our changing needs.
