AI isn’t just for tech giants anymore. It’s practical, accessible and helping businesses of all sizes work smarter. At HBT, we’ve been keeping a close eye on the latest developments and helping clients make sense of what’s worth paying attention to. Here’s what’s new and what you can actually do with it.

🚀 Copilot+ PCs: Smarter Devices for Smarter Work

Microsoft’s new Copilot+ PCs are designed to make everyday tasks easier. Think of them as your digital assistant, built right into your laptop. They can take notes during meetings and summarise them for you. They help you write emails, documents and reports faster. They also keep your data secure with built-in AI chips.

If your team is still using older devices, upgrading to Copilot+ could be a game-changer, especially for hybrid working and customer-facing roles.

🍏 Apple’s AI Updates: What’s Coming to Your iPhone

Apple’s latest updates are bringing smarter features to mobile devices. Siri is getting better at understanding context and new on-device intelligence means more privacy and faster responses. If your team uses iPhones or iPads, these changes could help streamline mobile workflows and improve customer service on the go.

🧠 Real-World AI: How Businesses Are Using It

Here’s how some of our clients are already putting AI to work.

Customer Service
Chatbots and virtual assistants are handling FAQs, booking appointments and routing queries. That frees up staff for more complex tasks.

Call Analytics
AI tools are helping teams spot trends in call data, improve training and respond faster to service issues.

Workflow Automation
Microsoft Copilot is helping staff write emails, summarise documents and manage tasks. That saves time across departments.

📈 What You Can Do This Autumn

If you’re thinking about dipping your toe into AI, here are three simple steps to get started.

Check What You Already Have
Microsoft 365 and other platforms may already include AI features. Make sure you’re using them.

Run a Small Pilot
Pick one area like customer service or reporting and test how AI can help.

Train Your Team
Give staff the confidence to use AI tools effectively. Microsoft Learn and LinkedIn Learning are great places to start.

💬 Need a Hand?

Whether you’re curious about Copilot+ PCs, want help running an AI pilot or just need advice on where to begin, drop us a line.

 Let’s talk on hello@hbtcommunications.com or call 02476 867400. The HBT team is here to help you make sense of it all.