The Problem
We are an independent, hardworking estate agents firm and have been trading just over one year. As a new business in a competitive industry, we knew we needed to hit the ground running with our communications. It had to be easy to use as we didn’t have time to start training to use it. And as many of our team are on the move – mobility and flexibility on multiple devices were essential.Results
Our new system has given us the competitive edge we need in this industry. The speed and efficiency we get enable us to manage our customers’ expectations around the clock - as a missed call can equal missed business. The ability to follow-up missed calls is easily worth £5k per week for us. We’ve also reduced our costs with call recording and call charges included as part of the subscription. Best of all, the system takes the headache away, so we can concentrate on the job in hand.
The Solution
We chose a telephony system with the desktop and mobile app. This gives us a consistent experience for our communications regardless of the users’ location. It’s a fantastic system that’s straight forward to use.
“ It’s a fantastic system that’s straight forward to use”
The voicemail-to-email is a favourite feature with the team – it means any missed calls are guaranteed a follow-up as swiftly as possible, which is ideal for our high levels of customer service.
Testimonial
"The ability to follow-up missed calls is easily worth £5k per week for us ”.
