The Problem
Neely TransportNeely Transport was established in 1993 as a one-man band and has since grown into a thriving logistics business with customers across the UK. As part of its expansion programme in 2005, Neely Transport moved to bigger premises and needed to source a reliable Telecoms company to design and install a new telephone system. HBT Communications was recommended to them.
In Summary
HBT works hard to get to know its customers and prides itself on developing long-standing relationships and building customer loyalty. HBT achieves this by; taking the time to get to know and understand how the logistics sector operates, delivering a high level of customer service, and consistently providing expert IT and Telecoms support.
HBT's Solution
Peter Richardson from HBT met with Clive Neely, Managing Director of Neely Transport, to discuss the business’ requirements. A brand-new installation provides an opportunity to work from a blank canvas and design a phone system to work efficiently today and into the future, with the capability to grow and expand as the business grows and technology develops. Since 2005, HBT has supported Neely Transport through 3 upgrades; most recently upgrading the internet connectivity to enable the phone system to move from a traditional ASDL line to IP. An IP phone system provides greater flexibility and the improvements of the internet speed and reliability has also meant that the company could move to a cloud based software system, opening-up more job opportunities within the Pallet Network of which Neely Transport are members. The Pallet Network’s software enables the business to co-ordinate jobs and source pick-ups for drivers out on the road returning from drop-offs with an empty vehicle. This has improved the profitability of the business.
Site security is a priority for any logistics company and Neely Transport is now able to use the internet to run a cloud based package to control its CCTV which is then monitored by a security firm off-site. It is vital that this runs 24 hours a day, 7 days a week to adhere to legal and customer requirements for the safety and security of goods held on site.
Testimonial
Our telephone and internet connections are as important to us as our vehicles out on the road and it is imperative that we have a system that is robust and reliable 24 hours a day, 7 days a week. I would have no hesitation in recommending HBT; they are responsive to our needs and have always delivered what they have promised
