The Problem
Premier Health Products Ltd is a thriving food supplement manufacturer, supplying both the UK and global markets. Established in 1989, it remains a family-owned business with an emphasis on producing high quality supplements alongside excellent customer service.
Premier Health’s phone system is at the heart of the organisation. It is a PBX telephone system, which has been completely operated and managed in-house at Premier Health’s facility in Coventry. Over the past 3 years the business has grown significantly and finding the time and the resource to manage the phone system has become a challenge.
In addition, credit card payments are taken over the phone and to adhere to PCI compliance regulations, the payment gateway was outsourced to a compliant call centre. However, this arrangement meant that Premier Health still fell under the scope of PCI compliance and so they wanted a new phone system which would take complete care of the PCI requirements and the responsibility away from the business.
Simon Petros, Director at Premier Health, decided it was time to streamline the phone system and contacted Chris Whelan, their Account Manager at HBT.
Simon explains, “I knew we could be doing things better and so I turned to Chris for advice. Since we first started working with HBT in 2015, we have found Chris’ attitude so refreshing. He is completely up front with his advice and tells us how it is; giving complete transparency in what we are signing up to. He knows and understands our business. I trust his advice completely.”
In Summary
HBT’s Nuage telephone system is transforming how people run their business. Its powerful and flexible features can be easily adapted to fit the exact needs of your business; whether you need PCI compliance, call routing or call recording. A Nuage system takes care of everything, with the added benefit of being managed by HBT’s team of experts.
This case study just scratches the surface of what Nuage can bring to your business. Read more about Nuage
The Solution
Chris Whelan recommended moving Premier Health to HBT’s hosted phone solution; Nuage. The business was already benefitting from the internet connection installed by HBT in 2015 and so the move to Nuage would be a simple and straightforward upgrade. Nuage is also PCI compliant and Premier Health would no longer have to outsource calls to take payments or shoulder any compliance risks for phone payments. Nuage is also fully managed by HBT, giving the business peace of mind that everything is being taken care of.
The implementation went smoothly, and the business started to feel the benefits from day one.
Testimonial
I would have absolutely no hesitation in recommending HBT. We completely trust Chris’ advice and recommendations, and this has been backed up with an implementation by Mitesh which ran like clockwork
Simon Petros, Director, Premier Health Products Ltd
